How it Started:

As Headout’s team grew, there was a steady inflow of agreements. This led to an added burden to the legal team for making edits to templatized agreements and separately creating and executing agreements. What’s more, there was also a lack of an audit trail. This posed challenges, not only to establish legality, but also to manage a large number of agreements every month.

Headout’s Challenges:

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‍₀₁ Time and cost constraints

“With our business growing, the number of agreements we had to process increased significantly. We had two choices: Hire more people or solve the problem via a clickwrap solution”

Headout was at a critical point in business, where growth meant a steady inflow of agreements and hence, they needed to either hire a new team altogether or supplement this growth with technology. They wanted to take the technology route but there again had to be a choice between building it in-house or buying a solution.

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₀₂ Dependency on business teams:

“Prior to onboarding Clickthrough, we had multiple sessions with business teams to amend the agreements. This involved a lot of calls, and discussions and took up a lot of time every week”

Ambiguity and communication gaps were a big challenge for the Headout team. They needed the support and help of multiple teams to amend agreements. This used to end up taking days and there was no version control.

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₀₃ No audit trail:

“A big challenge for us was establishing legality. We needed a solution that offered us a clear audit trail”

Headout onboarded a large number of vendors. Earlier, they were involved in a more “classical” approach. This led to ambiguity about whether the person signing had the power to do so. The challenge was that there was no audit trail.

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₀₄ Ambiguity on where to host agreements:

“When we created agreements, terms and conditions, we did not have a location to host them.”

In order to present agreements and terms and conditions to vendors, Headout used to either create PDFs or a section on their website where they would host it. This became a challenge because it was hard to access versions, eSign or even maintain an audit trail. 

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How SpotDraft Clickthrough Helped:
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₀₁ Implemented Clickthrough within just weeks:

Headout wanted a clickwrap solution that would be implemented pretty quickly and they had a vision of what the solution would look like. Following some discussions, SpotDraft was able to provide Clickthrough with all the required features out-of-box.

• The clickwraps issued should be admissible
• The platform provided vendors the option to read through the terms and conditions and agree to them.

“I would gladly recommend Clickthrough by SpotDraft to my peers. Legal in organizations of any size is usually seen as a cost centre. Clickthrough is helping us showcase the value of the legal team and making a case to management about how we truly solve problems and provide value to the company. Full marks for the tool!”

Ekank Mehra
In-House Counsel at Headout

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₀₂ Made the legal team autonomous:

Clickthrough gave the legal team the autonomy to publish, change and manage terms and conditions on their own.

• They were able to provide agreements for vendors to sign digitally.
• They were able to make changes to terms and conditions and also track the different versions.
• A process that used to take days, was reduced to mere hours or minutes.
• Clickthrough has helped the team go down from managing 27 agreements or so, to handling 5 every month.

“Clickthrough has provided our team with the technology and automation to reduce our contracting work by around 60%. We have fewer agreements to manage, we are more autonomous and follow-up with business teams has reduced notably”

Ekank Mehra
In-House Counsel at Headout

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₀₃ Established a clear audit trail:

Earlier, Headout was missing a clear audit trail for vendor onboarding. Now, when Clickthrough was implemented:

• It allows the legal team to see the date and time when an agreement was signed along with important details like email ID and IP address.
• It provides a level of legality for all agreements signed as there was an audit trail. This kept things more structured and organized.

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₀₄ Legal Hub:

Legal Hub by SpotDraft is a branded destination or location to host agreements. Prior to SpotDraft, Headout’s vendor onboarding was a long-drawn process, now it is hassle-free. Legal Hub has given Headout:

• A clear spot to host their terms and conditions.
• And enable vendors to read and agree to terms and conditions simultaneously.

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What’s Next for Headout:

For the future, Headout aims to expand the use cases of Clickthrough and Legal Hub. One of the ways is for the culture and people team wherein employee agreements have a fixed format and pre-decided terms and conditions, except “name” and “salary” which can be taken up separately on email. So, a clickwrap via Clickthrough will help the People Team save a lot of time and maintain an audit trail for new hires signing their agreements.

They also aim to use it for onboarding influencers. In order to efficiently do it, clickwrap is a great answer. Clickthrough will be able to significantly aid in this and make the process smoother and legally compliant too.