As of 2021, clickwrap agreements (along with sign-in-wrap and browsewrap types) have a 66% success rate in being enforced in court settings.
Clickwrap agreements are particularly significant in the digital realm, commonly encountered during software installations, e-commerce transactions, and online services enrollment. But how do you create one? That’s exactly what we’ll uncover in this post. Check it out!
What are clickwrap agreements?
Clickwrap agreements are digital contracts that users must agree to by clicking "I agree" or similar prompts. This format is particularly effective online, ensuring that users can't proceed without accepting the terms.
Also read: Clickwrap Agreements: The Ultimate Guide
Challenges of drafting clickwrap agreements
Clickwraps come with a multitude of challenges that stem from the complexity of legal requirements, the dynamic nature of digital platforms, and the necessity to manage a growing volume of digital contracts efficiently.
1. Compliance with diverse legal standards
This goes without saying, but ensuring that clickwrap agreements comply with accessibility laws such as the Americans with Disabilities Act (ADA) in the U.S. or similar regulations in other countries can be particularly challenging. This means you’ve got to make sure that agreements are accessible to people with disabilities, adding another layer of complexity.
Also read: Minimizing Legal Liabilities With Clickthrough Agreements
2. Clarity and understandability of terms
Legal terms need to be clear and understandable to non-lawyers. Crafting language for clickwrap agreements that is both legally precise and easily understandable without legal consultation is a significant challenge. Plus, ensuring that terms are not only legally robust but also transparent and fair to all parties can be difficult, especially when dealing with complex service or product offerings.
3. Technical integration and user experience
Integrating clickwrap agreements into existing websites, apps, and systems in a way that does not disrupt user experience requires close collaboration between legal and technical teams.
Designing an interface that makes the agreement noticeable without being obtrusive can also be challenging. The agreement must be easily accessible but also not detract from the overall user experience.
Also read: Learn how to implement Clickthrough in your application/website
4. Ensuring enforceability
“The keys to an enforceable user agreement come down to "notice " and acceptance” by the user.”
~Sterling Miller, CEO and Senior Counsel Hilgers Graben PLLC
Ten Things: Website User Agreements
Maintaining records that clearly demonstrate a user's consent to the terms is crucial. This includes keeping logs of user interactions with the clickwrap interface, such as date and time stamps, user IP addresses, and the exact terms agreed to.
Keeping the agreements up-to-date with changing laws and business practices while ensuring that users are aware of and agree to these updates adds to the workload of legal teams.
5. User Engagement and Consent
Ensuring that consent is obtained through an affirmative action by the user (e.g., clicking a checkbox) rather than assumed through passive measures like page scrolling. With users accessing services via multiple devices, ensuring consistent presentation and acceptance of the agreement across all platforms is essential.
How to create a clickwrap agreement with SpotDraft’s Clickthrough
“I have seen a demo of SpotDraft’s CLM technology and they should be on your short list of vendors to talk to about a contract management system.”
~Sterling Miller, CEO and Senior Counsel Hilgers Graben PLLC
Ten Things: Cool Tech for In-House Counsel
Creating a clickwrap agreement with SpotDraft's Clickthrough is a streamlined process that ensures your digital agreements are legally compliant and effectively capture user consent. Here’s a detailed guide on how to set up a clickwrap agreement using SpotDraft:
Preparation
Before you start, prepare all necessary legal documents such as terms of service and privacy policies. Ensure these are compliant with the legal standards applicable to your industry and the jurisdictions in which you operate.
Setting up a clickwrap agreement
Start the creation process: On the SpotDraft platform, begin by clicking the "+ Create Clickthrough" button. This starts the process for creating a new clickwrap agreement.
Input Terms: Enter the details of your agreement. Add names and descriptions for clarity and reference.
Customize the design: Design the clickwrap to ensure that it is noticeable and easy for users to interact with. Ensure that the terms and conditions are linked in a way that they are easily accessible for users to review before giving their consent.
Compliance check: Utilize SpotDraft’s tools to ensure your clickwrap agreement adheres to legal requirements, making sure the language used is clear and the terms are presented conspicuously.
Also read: How to create a clickthrough
Testing and deployment
Testing: Before deploying, test the clickwrap agreement across different devices and web browsers to ensure it works correctly and is user-friendly. Make adjustments based on the test results to improve the user experience.
Deployment: Implement the agreement across your platforms such as websites or mobile apps, ensuring it integrates smoothly without disrupting the user experience.
Monitoring and Updating
Monitoring: SpotDraft provides tools to monitor how often your terms are being accepted, helping you track the effectiveness of your clickwrap agreement.
Updating: Should your terms need updating, SpotDraft allows for easy adjustments and redeployment. It ensures that all users must agree to the new terms before proceeding.
Using analytics and data
Analyze engagement: Leverage SpotDraft’s analytics to understand how users interact with the clickwrap agreement. Insights such as how long users take to accept the terms or which parts of the terms they spend the most time on can help you refine the user experience.
Refine based on data: Use the data collected to make informed decisions about how to improve the clarity and effectiveness of your clickwrap agreements.
Preparation: Gather documents, ensure compliance, define objectives.
Setup: Create agreement, customize UI, link detailed terms.
Testing & Deployment: Conduct usability tests, deploy on platforms.
Monitoring & Updating: Monitor acceptance, update terms as needed.
Analytics: Analyze user interaction, refine approach.
Best practices to follow while drafting clickwrap agreements
1. Clarity and conciseness
Simplify terms: Use simple, straightforward language that avoids complex legal terms. This helps ensure that users understand their rights and obligations without needing a legal background. For example, instead of "The party of the first part hereto agrees to indemnify and hold harmless the party of the second part hereto..." use "You agree to protect and compensate us if...".
Organize logically: Structure the agreement logically. Group related terms together and use headings and subheadings to make the document easier to navigate. This organization helps users find important information quickly, improving their understanding.
Provide definitions: Define key terms to avoid misunderstandings. If technical terms must be used, explain them in a glossary or a footnote.
Also read: 10 Tips to Maintain Clear Contract Language
2. Visibility and accessibility
Prominent placement: Ensure the agreement is placed where users will notice it before they take action, such as before submitting payment information or finalizing an account setup. This placement helps ensure that users know they are entering into an agreement.
“An even stronger type of clickwrap requires the user to ‘scroll’ through the user agreement before they have the ability to accept it. The more steps the user must take to ‘agree,’ the stronger the odds of enforcing the agreement.”
~Sterling Miller, CEO and Senior Counsel, Hilgers Graben PLLC
Ten Things: Web User Agreements
Interactive consent: Require an affirmative action to show agreement, such as checking a box or clicking an "I agree" button. This action should be unambiguous, meaning the box should not be pre-checked.
Accessibility features: Ensure the agreement is accessible to all users, including those with disabilities. Use accessible web design practices, such as readable fonts, sufficient color contrast, and compatibility with screen readers.
3. Regular updates and communication
Routine reviews: Regularly review the agreement to ensure it aligns with current laws, regulations, and business practices. Changes in the legal landscape or your business operations can make updates necessary.
Transparent changes: When terms are updated, clearly communicate these changes to all users. You might highlight changes or provide a summary of the updates. Require users to agree to the new terms explicitly to continue using the service.
Documentation: Keep detailed records of what terms were agreed upon and when. This documentation is crucial if the terms are ever challenged in court.
4. Using statistics and compliance tips
Statistical backing: Implement practices supported by data. For example, agreements that are clearly understood are more likely to be complied with.
Legal precedents: Pay attention to legal precedents that inform clickwrap agreement practices. Courts look favorably on agreements that clearly outline the user's consent. It's important that the user's actions to accept the terms are deliberate and informed.
Also read: Designing User-Focused Clickwrap Contracts: Best Practices + Tips
Expedite clickwrap agreements with SpotDraft
Crafting effective clickwrap agreements is vital for ensuring user consent and legal compliance in digital interactions. These agreements streamline operations and bolster legal defenses by documenting user consent clearly.
However, they require careful management to meet global legal standards and maintain clarity for users. Utilizing SpotDraft's Clickthrough can simplify the creation and management of these agreements, ensuring they are up-to-date and enforceable.
